Quality is an integral part of every organizational process and the absence of quality, results in nonconforming outputs which will lead to complaints, reworks and costs. Hence, quality is everybody’s business and a professional knowledge and adequate application of quality requirements for process performance is good business.
A Quality Management System is a set of internal rules that are defined through documented information such as policies, procedures, records, and established processes. It defines an organization’s strategic direction aimed at meeting the defined requirements for products and services provided to customers. To implement the Quality Management System, an organization needs to be specific on the product or service to be provided. To ensure adequate process control, ISO 9001:2015 (Quality Management System – Requirements) is established to standardize the Quality Management System model.
Quality Management System refers to all the activities and resources directed and controlled to ensure that defined criteria and requirements for a product or service are met. It is the implementation of dedicated activities in a project to obtain continuous improvement and enhance the organization efficiency. The foremost effort of this system is to correctly and precisely define the procedure that will enhance the creation of quality products and quality services. The aim is to prevent the errors while they are still within the project, and not after a product has been delivered to the end user.
ISO 9001:2015 is an internationally recognized set of requirements for creating the rules, policies, processes, and procedures to provide products and services that conforms to define requirements and improve customer satisfaction.
The Quality Management System standard is provided by the International Organization for Standardization to control the Quality Management System of organizations.
Adequate understanding of the requirements of the standard is paramount to its effective implementation. This book is born out of the desire to establish an easy approach to achieve this.
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