They are clear set measurable goals that are intended for increasing the value of an organization’s processes with a target for products and services conformity aimed at customer satisfaction.
An organization shall set quality objectives which are consistent with the quality policy, at relevant functions, levels and process of the organization. This quality objectives shall aim at achieving the organization’s corporate objectives and the strategic direction of the organization. The focus of quality objectives shall be conformity of products and services and in meeting the expectation of the customer.
Top management quality objectives are established, and quality objectives are formulated for other relevant processes to achieve the top management quality objectives. This way, the top management quality objectives consistent with the quality policy are cascaded down to all process levels and functions.
The quality objectives shall be maintained as documented information, monitored, measured and evaluated for performance.
Quality objectives shall:
Quality objectives shall meet the SMART principle.
S – Specific: Addresses one issue, distinct and not ambiguous.
M – Measurable: Performance can be calculated from numeric data values.
A – Achievable: Should be feasible and can be actualized.
R – Realistic: Objectives shall address real situations and not imaginary or fictional.
T – Time bound: Assigned dates to complete actions on objectives and evaluation of performance.
To establish suitable objectives, three elements should come to mind:
As an example, let us set a quality objective to meet these requirements.
Objective: To ensure not more that 5% customer complaints for products delivered per month in the year 2021.
The above objective is:
This quality objective is SMART.
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They are clear set measurable goals that are intended for increasing the value of an organization’s processes with a target for products and services conformity aimed at customer satisfaction.
An organization shall set quality objectives which are consistent with the quality policy, at relevant functions, levels and process of the organization. This quality objectives shall aim at achieving the organization’s corporate objectives and the strategic direction of the organization. The focus of quality objectives shall be conformity of products and services and in meeting the expectation of the customer.
Top management quality objectives are established, and quality objectives are formulated for other relevant processes to achieve the top management quality objectives. This way, the top management quality objectives consistent with the quality policy are cascaded down to all process levels and functions.
The quality objectives shall be maintained as documented information, monitored, measured and evaluated for performance.
Quality objectives shall:
Quality objectives shall meet the SMART principle.
S – Specific: Addresses one issue, distinct and not ambiguous.
M – Measurable: Performance can be calculated from numeric data values.
A – Achievable: Should be feasible and can be actualized.
R – Realistic: Objectives shall address real situations and not imaginary or fictional.
T – Time bound: Assigned dates to complete actions on objectives and evaluation of performance.
To establish suitable objectives, three elements should come to mind:
As an example, let us set a quality objective to meet these requirements.
Objective: To ensure not more that 5% customer complaints for products delivered per month in the year 2021.
The above objective is:
This quality objective is SMART.
