The quality policy is a top management document to express the directive of the top management for an organization with respect to quality. Quality policy is a tactical top management tool to ensure the accomplishment of the organizations strategic direction.
To demonstrate leadership commitment to the Quality Management System, top management shall establish, implement and maintain a quality policy. The quality policy shall align with the context and purpose of the organization to promote the ability to achieve the strategic direction of the organization.
The Quality Management System documentation of an organization relates in the following way.
The quality policy shall be established by top management who shall be committed to the continual review of the quality policy for suitability, adequacy and effectiveness.
A quality policy shall contain the following elements:
Persons that perform activities that affect the Quality Management System shall adhere strictly to the requirements of the quality policy.
The quality policy shall be maintained as documented information and shall be made available to all interested parties.
Framed copies of the quality policy shall be communicated and displayed at strategic locations and offices for adequate understanding and application throughout the organization.
The quality policy may be made available to relevant interested parties through any of the following Media.
Relevant interested parties shall be made to understand the elements of the quality policy and shall implement its requirements within the Quality Management System. People’s level of understanding of the quality policy may be evaluated using oral interview during quality induction and internal audits.
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