This person shall be responsible to ensure:

• That the organization’s Quality Management System conforms to the requirements of the Quality Management System standard. This conformity can be achieved through adequate monitoring, measurement, evaluation and analysis of the Quality Management System.
• That the processes are delivering their intended outputs by monitoring and measuring the processes and their outputs.
• Reporting of the performance of the Quality Management System and opportunities for improvement to top management by reporting the results of monitoring, measurement, evaluation and analysis through the quality management review process for the purpose of evidence-based decision making.
• The promotion of customer focus throughout the organization by determining applicable requirements and implementing corrective actions, nonconformity process, customer feedback survey and complaints management, training and retraining of personnel aimed at customer satisfaction.
• That the integrity of the Quality Management System is maintained when changes to the Quality Management System are made, by ensuring adequate planning, review, approval, monitoring of change implementation and evaluation of the effectiveness of the change processes.