Roles, responsibilities and authorities

To demonstrate commitment to the Quality Management System, top management shall ensure that job responsibilities for every role in the organization is defined, communicated to the responsible persons and understood by the responsible persons. An organization is expected to maintain a documented information which may be a procedure that defines the responsibilities for every role in the organization.

The assignment of relevant roles, responsibilities and authorities that affect conformity in the organization shall include the roles of top management, Management Representative (as appropriate), Line Managers, Departmental Managers, Supervisors, Process Owners, and Process Users.

Roles

This is the function assumed, or the part played by a person in an organization by virtue of the position the person occupies. Every role has is responsibilities but not every role has authority. Whether a role has authority or not is dependent on the level of the role and the complexity of the organization.

Relevant responsibilities and authorities shall be defined, communicated and understood within the organization.

Responsibilities

These are the duties or activities defined for a person to act independently in an organization by virtue of assigned position. Responsibilities shall be defined, communicated to and understood by relevant persons. Responsibilities shall be issued to a person at the point of engagement and during restructuring when a person’s position or role is changed.

Responsibilities shall define:

  • The person’s name, job title or designation.
  • Position of the role within the team, department and organization.
  • Who the role reports to, and other key interactions.
  • Key areas of responsibility, deliverables expected scope for progression and promotion.
  • Required education and training, skills and personality traits necessary for growth.
  • Location and travel requirements.
  • Remuneration range and benefits accruable.
  • The relevant approvals.
  • Type of employment (permanent or contract).

For adequacy, collaboration is required between the manager of the relevant process and the human resources process to define the responsibilities

Authority

This is the power or right assigned to influence, control, direct, make decisions, approve or disapprove by virtue of a person’s position. Every role has responsibilities but not every role has authority. There are certain roles in an organization that must have authority to take decision and make certain approvals. It is the responsibility of top management to define and support these roles with the necessary authority for the effective execution of their responsibilities. The responsible person shall understand the level of assigned authority and make decisions within the limits of the authority.

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